Recent reports indicate that PlayStation is granting refunds to some Civilization VII players who are experiencing significant technical issues on the PS5. Civilization VII, one of the most anticipated strategy games, has been met with frustration due to numerous bugs and crashes that affect gameplay. Many players have voiced their concerns about the game’s stability, leading some to seek refunds despite PlayStation’s traditionally strict refund policy.
What Is PlayStation’s Standard Refund Policy?
PlayStation generally follows a strict refund policy. According to their official website, digital game purchases are only eligible for a refund within 14 days if the content has not been downloaded or streamed. However, in cases where a game is considered defective or unplayable, some exceptions have been made in the past.
Are Players Actually Getting Refunds?
A Reddit user, u/Garuff, shared their experience of obtaining a refund after encountering frequent crashes and unresolved bugs in Civilization VII. They reported that even after waiting for patches and contacting the game’s developers, the issues remained unresolved. PlayStation support eventually issued a refund, even though it fell outside the standard policy.
Other players have also reported success in receiving refunds, suggesting that Sony may be offering them on a case-by-case basis. If you’re experiencing severe technical issues with Civilization VII, it may be worth reaching out to PlayStation support to discuss your options.
How to Request a Refund
If you believe you qualify for a refund, visit the official PlayStation Support Page and submit a refund request. Be prepared to provide details about the issues you’re facing.
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